Slow wifi wifi is undoubtedly useful, but it can often be the cause of slow broadband. Access line speed is the speed between your local telephone exchange or street cabinet and your sky hub throughput speed is the speed you get when using the internet for things like browsing, streaming videos, uploading images or using apps. This can make your connection appear faster than it really is. Your kit, wireless performance, home wiring and even the time of day can all make it slower. The speed at which information is transferred from the internet to your computer.
If youre currently on an adsl standard broadband service and ready to boost your speed, your best bet is to upgrade to fibre optic broadband. I use to have sky broadband two years ago, so im not sure if they still do this. Noticed for the past couple days skys ondemand services via the skyhd box have been extremely slow. P responsibility, test at the master socket test port, if this is now significantly better and your service has dramatically improved, now is the time to give us a call, we can diagnose and rectify the fault.
Hi all, first post so apologies if this topic has been done to death. We want to watch a film, click on it and its available in seconds. Sky slow broadband, we can help and optimise your broadband. Its also worth making sure its plugged into the best socket. A slow internet download speed can become very annoying if your downloads. Using this as an example the 100mb file is going to take 27 minutes to download. I have just left sky broadband and gone i have just left sky broadband and gone back to bt. Using the sky service on wireless with their wireless box connected to my sky hd box, i am. But its not as widely available as fibre broadband from the likes of bt, sky, ee, vodafone and talktalk. Everything seems stable now however the upload speed im seeing is very, very slow.
Hi i have tried everything that sky recommends for improving your bb speed have a skyq system an router and i am currently getting upload speeds of 0. Im constantly getting speeds of 3mbs for download and 0. Start by visiting our service status page to check for any network issues. Ive tried to download several things and its just been slow. Sky its a good idea to check each of your devices minimum requirements and consider upgrading your package if. Fttc broadband, which covers most bt infinity products, as well as talktalk and skys fibre service.
Tv on demand services such as through a sky hd box might be using it to download tv shows, or your games console might be downloading updates or new content. Their exchange is not a sky llu, so theirs is a bt connection. Broadband ads only have to show average speeds received at peak times so you should only use them as an indication of what you may get. Sign in with your sky id and well run tests on your connection and setup to find what may be causing your problem, then show you quick steps to help fix your connection or your slow wifi not got a sky id. Call sky and ask them to put you on a gaming profile, this should almist double your download speed and increase your upload speed fairly. Slow downloads with broadband i have broadband, and when i run a speed test, my system passes with numbers that approach the speed of light. Any ideas as to whats gone wrong and what we can do. A lot of people now are experiencing problems with sky broadband.
Its not just computers that can use your broadband connection. So i have had sky broadband unlimited package for many years, over the past year it has been that slow i cannot watch videos even browsing is ridiculously slow. Enter your phone number to see what dialling codes are affected, and how long we expect any problems to last. Is there anything i can do to to make it any faster, e. Top 6 uk broadband provider deals best broadband deals this. At busy times, some internet service providers may deliberately slow down your connection. Chart showing the average download speeds across tests carried out by users of the. Broadband download speeds between 30mbps 300mbps are available in your area through these suppliers. Vodafone home bt broadband ee mobile vodafone mobile ee home sky. May 06, 2020 sky broadband is offering advice on why speeds may be slow image. I have gone from constant dropping out of wifi and download speeds of around 7mb to a very stable connection and 60mb download with bt. Experiencing very low download speed suppose to be receiving 37mbs and only getting 8. Sky broadband daily speeds during february, march and april 2020.
Sky has announced a new broadband scheme that guarantees 55mb download speeds for new customers. If the broadband firm fails to deliver own its promised speeds, it will refund customers within the. Lucky to get between 10 15 mbs download and 7 11 mbs upload with a return ping of 30. Last week openreach, which ensures nearly all homes in the uk are connected, announced its suspension of home visits due to ongoing issues related to covid19. Noticed for the past couple days sky s ondemand services via the skyhd box have been extremely slow. The fastest widely available fibre broadband is from virgin media. Find out your download and upload speeds in seconds with our broadband speed test. If youre just looking for a new deal, see our broadband unbundled tool. Usually i can select a hd show or movie and within less than 30 seconds it will have downloaded enough to start watching and the download will always keep ahead of playback but over the past coupl. Test your connection or use our simple steps to try at home if your cant connect or have slow wifi.
I have sky q broadband and the download speed is at 1. Yet if your connection is frustratingly slow, weve a roundup of tricks to give your speed a boost. Sky test says am getting 40mbs which isnt correct as am playing videos on my firestick and. The patterns have largely established themselves with the lockdown in terms of the majority of those able to work from home already are and the indicators from things like the linx stats and public comments from providers is that while day time data use is still higher than. Sky tv will refund your broadband if speeds dont match.
Firstly its important to determine whether your sky slow broadband is your or the i. Cancelled, got onto some newsgroups and get over 1. When we talk about broadband speeds, there are a few different types. Im currently using all equipment provided by sky sr102 router, microfilter connected to the master socket. You can even cancel without penalty, if ofcom agrees that its particularly bad.
I have my router set up to give sky od stuff a guaranteed 20 mbps so that it doesnt have to contend with then kids when they to max out the connection. Sign in with your sky id so we can test your connection. Sky broadband is advertised at up to 17mb, and my current download speed 0. However, when i download a file, the download speed always hovers around 500k. Fix issues with slow loading or buffering now tv help. Both the openreach bt fibre network used by sky, talktalk, ee and others. Having got the download speed up i then checked their ip profile using the bt speed checker. Sometimes routers stop functioning for no apparent reason, or you may experience problems with signal strength. I have just started using skys catchup service to download programmes from bbc iplayer, but it seems very slow. Have tried wired and wireless connections with no real difference in speed. For 3g or 4g devices the minimum speed needed is 450kbps.
Sep 10, 2016 a lot of people now are experiencing problems with sky broadband. If my download speed is meant to be 5mbps, should this not download in 23 minutes. Taking over half an hour to download one episodes of greys for example. Apr 11, 2020 if youve been struggling with slow internet, we have some good news.
Its been a while since you posted, has there been any progress. Two terms are generally used when talking about broadband speeds. If you notice that your sky broadband connection is slow, do the following 1. Try using multiple phone sockets to see if you can get better speeds, though ideally the distance between your router and devices should be kept to a minimum.
Sign in with your sky id and well run tests on your connection and setup to find what may be causing your problem, then show you quick steps to help fix your connection or your slow wifi. Intermittent internet, slow speeds and it was impossible to stream anything, so no. In the past i have had around 8 mbps, yet my connections says speeds of 1724mbps. Armed with this information you can now focus the providers that offer relevant. Sky its a good idea to check each of your devices minimum requirements and consider upgrading your package if you have. Viruses and adware can also cause your computer to slow considerably which can make your broadband seem slow. With the uk coronavirus lockdown still in full swing, those who can are being asked to work from home and with the overlying advice being stay at home, its no surprise internet speed has been impacted.
Security updates and antivirus scans will slow down your personal computer temporarily, so always double check that slow broadband is not just the result of a slow pc. Broadband download speeds greater than 300mbps are available in your area through these suppliers. Another way to make sure you get the best download speeds is to get as close. I have been having issues with my download speeds now for a number of weeks. Sky also operates a paytv service, including the sky sports channel which broadcasts premier league games, which are also availble on the sky go video streaming service. Sky offers internet speeds starting at 5mbps to ultra high speeds of up to 100mbps. We guarantee the broadband speed to your hub will not fall below your guaranteed minimum download speed for at least three days in a row in a 30 day. Its a quick and easy way to make sure your sky broadband is running at its. Heres all you need to know about skys broadband speeds. Sky broadband is offering advice on why speeds may be slow image. Hi i have tried everything that sky recommends for improving your bb speed have a sky q system an router and i am currently getting upload speeds of 0.
Sky ondemand stuff is restricted to a max download speed of around 20mbps even so hd content usually available to view within 20 second dependnig on the size of the file. So all the crap sky kept telling me for the reasons it wouldnt work were just lies. Slow broadband isnt just caused by issues with the network. Broadband liteunlimited fibre unlimited fibre maxpro average download speed mbps 11mbps 36mbps 63mbps 1 album 10 songs. Sky has a wide variety of unlimited and consumable data plans available depending on your or your familys internet usage requirement as well as budget. I am extatic if i get close to 1mbps for upload speed from time to time. This broadband is so slow now that i am getting a download speed of about 80 kbs. Usually i can select a hd show or movie and within less than 30 seconds it will have downloaded enough to start watching and the download will always keep ahead of playback but over the past couple of days its been so slow that you actually have to go and do something else when youre. Slow broadband speed causes are often down to where you live. Can anyone tell me why is my broadband speed has become so slow over the past month or so. Sky broadband reveals why your daily internet speeds might. Test your broadband check your broadband speed and get tips to improve performance online. No matter how many times you call a technician to come diagnose the problem, the wifi will remain the same. Dec 07, 2019 sky broadband is advertised at up to 17mb, and my current download speed 0.
These can all involve very large downloads and will slow your internet speed. You can also avail it as a standalone or bundled with cable andor mobile internet and other sky services. We want to help you choose the right package see how quickly you can download your favourite music, movies and shows, depending on your broadband package and the minimum download speeds youll need. Truthfully, do you want to know how fast your connection is within your providers network or do you want to know how fast it is to the locations where the websites you visit are. Its simple to create a sky id if you dont already have one, or get help with your sky id if youve forgotten your details. Your broadband flows over two copper wires half a millimetre thick, which may run through ancient waterfilled manholes, up poles, through huge and damp junction boxes, etc. Try our simple steps to try get you back up and running. Sky tv will refund your broadband if speeds dont match their. Ive upgraded to fibre back in november after a series of line faults and issues, which had two separate engineer visits. If youre using wifi or broadband, you need a speed of at least 2. Sky broadband daily speeds during february, march and april. Wireless networks can get slower the further away from the router you are.
Find out how to improve your sky internet speed and download free internet tools e. Sky broadband reveals exactly why your internet speeds might be. Checking performance with a second device is always a good idea and while it seems obvious rebooting a computer rather than just putting it to sleep and waking it up can. Sky offers satellite television service as well as broadband internet and home phone service. After going on gaming profile, sppeed increased to 16mb. Sky broadband daily speeds during february, march and. Applications and updates if the broadband is significantly slower than usual the cause may be software or other devices connected to the network. Sky broadband reveals why your daily internet speeds might be. Aug 23, 2017 sky has announced a new broadband scheme that guarantees 55mb download speeds for new customers. Since getting our sky q box around a year ago in our new house weve been amazed by the download speed. For a few years now ive suffered with really slow speeds due to the line in the ground broadband speed test here comes back 23 mbs but download speed 240 kbs, those 10gb updates take forever. Very slow download and upload speed, and when using a wireless connection on almost any device videos buffer after 10 seconds, and continuously buffer throughout the whole video. Better download speeds mean you can get photos, music, and video from the internet faster than if youre using a slow connection. So far our house has been able to deliver a fairly steady download speed of.